{"name":"support-ticket-triage","description":"Triage one inbound support ticket in a single call: language, sentiment, category, a duplicate check against tickets you already have open, and an escalation brief ready to hand off. Built for support ticket routing, customer service triage, help desk automation, and ticket classification where an agent needs to route, tag, and dedupe before a human sees it. Composite: one call runs detect-language + sentiment-analysis + classify-text + duplicate-ticket-detect + escalation-brief + pii-redact in parallel (duplicate-ticket-detect only runs when existing_tickets is supplied) and merges results into named sections. Sends ticket text plus an optional existing_tickets list; returns language, sentiment, category, duplicates, an escalation summary, and a PII-redacted copy. Use it as a support ticket triage API, help desk automation tool, or ticket dedupe and escalation service.","price":"$0.05","method":"POST","input_schema":{"properties":{"ticket":{"type":"string","description":"The inbound support ticket text to triage. Non-empty, max 5000 chars."},"existing_tickets":{"type":"array","items":{"type":"string"},"description":"Optional list of existing open ticket texts to check the new ticket against for duplicates. Max 200 entries, each max 5000 chars. When omitted, the duplicate check is skipped."}},"required":["ticket"]},"input_example":{"ticket":"My invoice for last month charged me twice for the same subscription.","existing_tickets":["I was billed twice this month, can someone check my account?"]},"output_example":{"ticket":"My invoice for last month charged me twice for the same subscription.","language":{"language_code":"en","language_name":"English","confidence":0.98,"is_mixed":false,"secondary_languages":[]},"sentiment":{"overall_sentiment":"negative","overall_score":-0.4,"confidence":0.8},"category":{"label":"billing","confidence":0.91},"duplicates":{"matches":[{"index":0,"id":"0","score":0.62,"snippet":"I was billed twice this month, can someone check my account?"}]},"escalation":{"issue":"Duplicate billing charge","impact":"Customer charged twice","urgency":"medium","suggested_owner":"billing"},"redacted":{"redacted":"My invoice for last month charged me twice for the same subscription.","found":[]},"composed_of":["detect-language","sentiment-analysis","classify-text","escalation-brief","pii-redact","duplicate-ticket-detect"],"components":[{"name":"detect-language","ok":true,"ms":420},{"name":"duplicate-ticket-detect","ok":true,"ms":8}],"degraded":false},"x402_payment_required":true,"x402_facilitator":"https://api.cdp.coinbase.com/platform/v2/x402"}